Privacy Policy

Your privacy is our concern.

The rules for privacy refer to personal information. Personal information is any information that can potentially identify an individual.  We only collect information required to conduct the service we provide, such as name, address, and phone contact details. Information is securely stored and full precautions are taken when information is transferred, including electronically.

We comply fully with the Federal Privacy Act and Health Records Act of Victoria. The Federal Privacy Act incorporates 10 National Privacy Principles which set out the rules for handling personal information. To see these at a glance, click here.

You can correct your personal information by contacting our office or your counsellor directly. You are able to access your personal information by contacting this office to speak to the Privacy Manager on 1300 48 62 63. Alternatively you may a-mail our privacy manager: Click here

For a full copy of our privacy policy, click here. 

FOR MORE INFORMATION

Health Services Commissioner

For general information about the Health Records Act 2001 visit the HSC website www.health.vic.gov.au/hsc or phone 03 8601 5222

Office of the Victorian Privacy Commissioner

for general information about the Information Privacy Act 2000 visit the website http://www.privacy.vic.gov.au/ or phone 03 8619 8719

Federal Privacy Commissioner

Fro General information about the Privacy Act 1988 visit the website http://www.privacy.gov.au/